Help & Support Resources

Here, you will find information about office hours, the preferred method of communication, and other important resources available at Baylor to help you succeed in this course.

Office Hours

Office Hours

Our office hours are meant to give students the opportunity to connect with the instructor and ask questions about our course assignments or any other questions about this course. Please feel free to set up a time that fits with your schedule to meet with the professor.

Communications

Communications

Most Communication will take place through Canvas. Reach out to the instructor directly if you need to talk about your grades or any concerns.

Communication via Announcements and Discussions will occur through Canvas. You should plan to check these on a daily basis. If you have questions related to your course grades, please be sure to email the instructor directly so that this communication is kept private.

By default, Canvas notifications are set to automatically send a copy of all course Announcements to your email Inbox. If you do not see a notification in your email for Announcements posted in the course, you should check your Canvas notification settings by following the guide below. It is your responsibility to ensure you keep up with course communication.

Manage Canvas notification settings as a student (Links to an external site.)

Email Guidelines

When sending an email to the instructor, please use your Baylor email account or the Inbox tool in Canvas. Be sure to include the course name and section number in the subject line.
The instructor will make every effort to respond within 24 hours on weekdays and 48 hours on weekends but please feel free to reach back out to the instructor if you have not received a response within these timeframes.

Technical Support

Technical Support

If you have a question about the course or how to use Canvas, start with the following resources:

Use the Canvas Student GuideLinks to an external site. and these video tutorials for students. (Links to an external site.)
Refer to the Course Syllabus.
Review Announcements from your instructor.
Consult the additional resources below for further support.

If you still have questions after consulting these resources, please contact me by email.

Academic Support Services

Academic Support Services

International Academic Support Services

The International Student Academic Support (ISAS) office provides academic and English language support to any international student that might be struggling in their face-to-face and/or online classes. For more information on services and consulting with a staff member, visit the ISAS website (Links to an external site.).

Accommodations

Accommodations

Canvas provides a user experience that is simple and intuitive. Special attention has been paid to making Canvas screen-readable. The Rich Content Editor encourages users to create accessible content pages through text formatting and paragraph styles. Canvas is designed to allow limited customization of colors and schemes to be accessible for all users.

Read the Accessibility Statement (Links to an external site.) from Canvas to see how the learning management system (LMS) at Baylor University is committed to providing a system that is usable by everyone.

Students with disabilities who seek reasonable accommodations in the classroom or other aspects of performing their coursework must contact the Office of Access and Learning Accommodation (Links to an external site.)Links to an external site. (OALA), located in Sid Rich, East Wing. OALA staff work to ensure that all students have equal access to educational opportunities at Baylor University.

Library Support

Library Support

Baylor University Library provides you access to a wealth of resources, including electronic databases for research and traditional materials for checkout. For more information on accessing library services and resources, visit the Library Homepage. (Links to an external site.)Links to an external site.

Student Health and Welfare

Student Health & Welfare

Student Health & Welfare (Links to an external site.)Links to an external site. pulls together various units that provide programs and services designed to encourage and support healthy lifestyles for students as they clarify personal values and identity, establish sound interpersonal relationships, and grow intellectually as they learn to utilize their strengths, explore influences on their lives, and consider opportunities to have a positive impact on the world around them. More information can be found on Baylor University's Student Health & Welfare (Links to an external site.)Links to an external site. website.

Technical Support

Technical Support

Use the Canvas Student GuideLinks to an external site. and the video tutorials (Links to an external site.)Links to an external site. for answers to common questions and step-by-step tutorials.

You can also contact Canvas 24-Hour Support via Chat (Links to an external site.)Links to an external site.or telephone (844-334-0228).

General Baylor Tech Support

Contact the Information Technology Help Desk.

Telephone: 254-710-HELP (4357)
Email: helpdesk@baylor.edu

Accessibility and Privacy Policies for Supporting Technologies

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